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SHIPPING & RETURNS

SHIPPING

​Once we receive your order we aim to dispatch your parcel within the next 3-5 working days. Once your parcel has been dispatched our courier company (DPD) will notify you via text or email with tracking number and expected delivery time.

 

SHIPPING TIMES

Shipping times for United Kingdom is on average 3-5 working days.

Shipping times for the following countries are on average 5-7 working days.

  • Spain
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Lithuania
  • Netherlands
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Sweden
  • Switzerland

Shipping times for the following countries are on average 7-10 working days 

  • Cyprus
  • Turkey

RETURNS 

We only offer refunds on faulty or damaged products within 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange, but we will try our best to help you out so don’t hesitate to contact us.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING RETURNS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bisoupronails.com.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@bisoupronails.com.

SHIPPING FOR RETURNS/EXCHANGES

You will be responsible for paying for your own shipping costs for returning your item unless it's faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.